Refunds and Cancellation
Last updated 6 September 2026
This policy sets out how to cancel, when refunds are available, and your statutory rights as a consumer.
Cancelling
Cancel any time from your account page or by emailing hello@ikeigwe.com. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
We do not require a reason and there is no cancellation fee.
14-day cooling-off period
Under the Consumer Contracts Regulations 2013, if you are a consumer in the UK or EU you have 14 days from purchase to cancel for a full refund.
Because the service is delivered digitally and immediately, by subscribing you consent to immediate delivery and acknowledge that you lose the automatic right to cancel once access begins. In practice we honour the 14-day period regardless: if you cancel within 14 days of your first payment, we refund in full.
This applies to first-time subscriptions only, not to renewals.
Renewals
Subscriptions renew automatically. We email a reminder before annual renewals.
If an annual renewal charges you and you cancel within 14 days without having used the service in that period, we will refund it. Monthly renewals are not generally refundable once the period has begun, since access was available throughout.
When we refund outside those windows
- Service failure. If the service is materially unavailable for a prolonged period, we refund pro rata for the affected time.
- Duplicate charges. Refunded in full on request.
- We discontinue the service. Any unused prepaid period is refunded pro rata.
- Billing error on our side. Refunded in full.
When we do not refund
- Trading losses. The service does not give advice and takes no view on direction.
- Dissatisfaction with the rankings, alerts or methodology outside the 14-day window.
- Failure to use a subscription you paid for.
- Accounts terminated for breach of the Terms of Service.
How to request one
Email hello@ikeigwe.com from your registered address with the reason. We respond within 5 working days and process approved refunds within 10 working days to the original payment method.
Chargebacks
Please contact us before raising a chargeback — most issues are resolved faster directly. Accounts subject to a chargeback are suspended pending resolution.